MMH Subscriptions FAQ

What are the benefits of subscribing?

There are only a limited number of Hero Arts My Monthly Hero kits, so if you subscribe you are guaranteed to get a kit! Plus, often they sell out fast (the record is 18 hours), so you don’t have to order quickly as you are automatically allocated a kit. Also, you get free shipping with your kit and extras you buy that week – how great is that? And, your subscription is auto-renewing, so you don’t have worry about it month after month. Finally, we will have subscriber-only promos and specials in the future during launch weeks that you won’t want to miss.

When will my credit card be charged for my subscription?

Your card will be billed immediately for all first time purchases including the first month of a kit subscription, single-kit purchases, and other products. For subscriptions, your card will be billed on the 20th of each month during the term of the subscription.

How do I renew my subscription to get my kit every month?

Your subscription is auto-renewing, so once you subscribe, it will renew every month until you decide to cancel.

How do I change my credit card or shipping address used for my subscription?

On the top of all pages on HeroArts.com you will see “My Account.” Click there, log in if not already logged in, and you will see a “Manage My Subscription” area that has this information for you to edit.

Do I get free shipping for my kit if I subscribe?

Yes you do! If you are in the USA, you get free shipping, not just on your monthly kit, but also on anything you decide to order related to the kit like add-ons, extra ink, etc. The free shipping is included with your subscription.

What if I’m an international customer?

You can subscribe! We are looking into ways to offer shipping benefits like USA customers. But in the meantime, you can subscribe and get your kit every month guaranteed.

What are these promos and specials you mention in the benefits?

For subscribers only, we occasionally offer the option to buy hard-to-find items or take advantage of product discounts/specials during kit launch week. As a subscriber, you will get first choice on these promo items before they sell out or start to sell to the general public.

How do I cancel?

You can cancel by calling us at Hero Arts, 1-800-822-4376.

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