Privacy Policy

Hero Arts is committed to your privacy!

This Online Privacy Policy ("Policy") explains what personal information is collected through our websites and online services, how that information is used, to whom it's disclosed, and how it's safeguarded. Unless indicated otherwise, this Policy applies only to personal information collected through the websites, and other online services of our brands and lines of business that expressly adopt, and display or link to, this Policy (collectively, the Services). These brands and lines of business include Hero Arts and other sub brands. By "personal information" we mean information that relates to you, an individual user of our Services, including information that can be used directly to identify you (including name, home address, and email address), as well as other information (like tastes and preferences) when coupled with your identifying information. We refer to Hero Arts, located at 1125 W. Pinnacle Peak Rd, Building 3, Suite 124, Phoenix AA 85027, including the associated brands, Hero Arts as "we," "us," or "our" throughout this Policy.

What information is collected and how is it used?

1. Information You Actively Provide through our Services

You actively provide personal information when you visit our Services to do all the things typically associated with online services. Examples of the personal information we collect include name, address, phone number, email address, personal preferences, payment card number, purchase and ordering information, and any other information you choose to provide. Our Services may also give you the option to upload or share pictures. You know what information you directly provide, because you are affirmatively and actively submitting the information.

This information is collected at various places on our Services: for instance, when you check out with your online order; subscribe to email offers and enter contests or sweepstakes; or interact with special-event or program offers.

We may also collect information that you provide on our Services about people you know. For example, we may also collect contact information about your friends and family members when you participate in one of our refer-a-friend programs. In these instances, we may send a message to your friend or family member on your behalf. Please ensure that you only submit email addresses of individuals with whom you have a personal or family relationship and who would want to receive the message from you.

• Information Your Devices Provide Automatically
• Location Information

You may provide information about your location when you access or use our Services. For more details, please see below.

Navigational Information

When you access our Services, your computer, phone, or other device provides navigational information, such as browser type and version, service-provider identification, IP address, the site or online service from which you came, and the site or online service to which you navigate.

Device Information

You also provide information about the computer or mobile device used to access our Services, such as the hardware model, operating system and version, identification numbers assigned to your mobile device, such as the ID for Advertising (IDFA) on Apple devices, and the Advertising ID on Android devices, mobile network information, and website or app usage behavior.

Cookies and Similar Technologies

To better understand how you interact with our Services, we may collect information using cookies, and similar technologies. We deliver a customized experience and do not currently respond to "Do Not Track" signals of web browsers.

A cookie is a small amount of data that's stored by your browser on your device. It's used to do things like see how you navigate our Services, what you click on, remember you and your online purchases when you return. This helps us improve and deliver our Services, provide better customer service, tailor and improve your online experience, and tailor offers to you based on your unique tastes and both your online and offline (e.g., in-store) interactions and purchase history.

In addition to cookies, we may also use device identifiers, web storage, and other technologies to collect information about your interactions with our content and Services.

The above technologies may be used to help us see which of our interactive experiences online users like most: for example, by keeping track of the number of times a video, widget or other media is accessed or embedded on social networking sites; and on which social networking sites it is embedded, based on inquiries that are sent to our Services. Cookies and similar technologies also allow us to associate your online navigational information, or purchases and interactions (both online and offline), with any personal information you provide (such as name, address, phone number, survey responses, and email address). We'll associate this information to deliver products and services to you; to improve our business; to transact business; and to market our products and services on this and other online services, and through a variety of media like email. As an example, we may use cookies to keep track of what you put into your shopping bag. That can help us contact you if your online session is disrupted in mid-purchase, resulting in an abandoned cart. We can also use this technology to determine whether you'd be interested in participating in special events, given your preferences. The end result is a more personalized experience that's tailored to your needs and tastes.

For information about your options with respect to cookies, see below.

Purposes of Information Collection

We use personal information about you, which is collected through the Services to:

1. process your online orders;
2. open an online account at your request;
3. personalize your online experience with content and offers that are tailored to your interests;
4. provide customer service, whether it's responding to a request or following up on an order;
5. include you in surveys and contests;
6. enable you to post your content, such as comments, images or videos;
7. facilitate networks of online social activity centered around our products and services;
8. improve our Services, the manner in which offers are made on our Services, the purchase decisions of our visitors, and the interactions visitors have with our Services;
9. improve your experience with our Services: for example through faster, better, smarter, and more customized online interactions;
10. market our products and services that may be of interest to you create aggregated, pseudonomized or anonymized information for statistical purposes.

Information Others Observe or Collect through Technology

We evaluate and select third-party service providers to help us provide certain features on our Services and analyze our visitors' preferences for us, through the use of such services as Google Analytics and others. These service providers may use some or all the technologies described above.

How is technology used to serve our advertisements on other online services and what choices do you have?

We contract with third-party advertising companies, which may collect information about your use and interactions with the Services, over time and across third-party websites and online services, for use in delivering tailored online display and banner advertising to you on other websites and online services. To serve this advertising, these third-party companies place, use, or rely on the technologies described above, including cookies, device identifiers and similar technologies to obtain information about customer interactions with us through our Services and interactions with other online services. These companies use the information they collect to serve you ads that are targeted to your interests.

For information about opt-out programs that these third party advertising companies participate in, and to opt out of the use of website browsing data for interest-based advertising by companies that participate in these programs, click the following: NAI Opt Out or, DAA Opt Out. To opt out of the use of data collected from the mobile applications on your device to serve ads that are targeted to your interests, consult the settings on your device. You can also click the preference icon that may appear on some of our advertising served through use of these technologies.

How do our Services interact with third-party services and content?

We link to third-party sites and services, or otherwise display third-party content through our Services. We do this for your convenience. We don't endorse or generally have any affiliation with these third parties.

Here are examples of the types of third-party content and services available through or via our Services:

Interactive Maps

We may facilitate easy access to the online maps of content providers like Google. There you can get quick location, driving, and contact information for stores that carry our products.

Sweepstakes, Contests, and Survey Sites

We may rely on the expertise of third-party service providers to run sweepstakes, contests, and surveys. Navigation to these sites may be seamless so that it appears you're still using our Services. In these cases, the third-party's privacy policy may apply to any personal information you provide in connection with the event. So please take note of who's running the event in question; and the terms, conditions, and policies that apply.

Social Networking and other Third-Party Sites and Services

We may at times facilitate easy access to third-party sites and online services, like social networks and other services that host user-generated content. This may include easy click-through access, the ability for you to share content on third-party services. The third-party's privacy policy applies to any information or content you provide through these services.

What information do we share with third parties (or what information may they access because of the services they provide to us)?

We may share information about you with third parties, as described below, and as otherwise described in this Policy:

Contractors

We use third-party service providers and contractors to help handle parts of our business because of their expertise, resources, or scale. They help us do things like fulfill orders, process payments, provide some customer service through chat features, monitor activity on our Services, serve surveys and provide analysis from the surveys (which could be combined with Services usage analytics), maintain databases, administer and monitor emails, administer and send mobile messages, serve ads on this and other Services and provide consulting services. Contractors may also assist us in hosting microsites, and applications where you may provide personal information about yourself and others you know; and where they may observe information about you in the same way as described above.

What choices do you have over how your information is used?

Email

You may remove yourself from the Hero Arts / email list by following the removal instructions located at the bottom of each commercial email or by completing the Unsubscribe instructions. Opting out of any of these emails will not stop operational or transactional messages such as password-reset or account related information from the brand or line of business in question.

Cookies

Your browser may offer the ability to block or delete cookies from your device. Simply follow your browser's instructions on how to block and clear cookies.

How do you update your personal information?

We need your help to keep your personal information accurate and up-to-date. You may update or modify your billing- and shipping-related information, and other account information, by logging onto our Services (e.g., Your Account on the Hero Arts).

How do we secure your information on our Services?

We maintain administrative, technical and physical safeguards designed to protect the personal information we collect through our Services against accidental, unlawful destruction, loss, alteration, access, disclosure or use. While we implement the above security measures on our site, you should be aware that 100% security is never possible.

Where is personal information stored and processed?

We work with affiliated and unaffiliated service providers in the United States and other jurisdictions around the world.

Whom should you contact with questions or concerns?

If you have general questions about our Policy, please feel free to email us at info@heroarts.com.

When was this Policy last updated?

 This Policy was last updated on November 20,2024.

Supplemental Privacy & Cookie Notice for Visitors from the European Economic Area

If you are accessing our Services from a member state of the European Economic Area ("EEA"), this Supplemental Privacy Notice applies to you in addition to our Online Privacy Policy. This Supplemental Privacy Notice does not otherwise apply to visitors who are accessing our Services from outside the EEA.

European Union Regulation 2016/679 of 27 April 2016, governing the protection of natural persons with regard to the processing of personal data and on the free movement of such data ("EU GDPR"), requires us to provide additional and different information about our data processing practices to data subjects in the EEA.

Cookies  

We use the following web cookies and other information technologies to provide features on our web and mobile sites to users in the EEA, including cookies that deliver basic visitor experiences, fuller website experiences such as interactivity with third-party content, and our interest-based advertising on other websites.

The following types of cookies (and cookie technology) are enabled when a web or mobile user visits this website:

Cookie / Technology Type	Function
User-Input Cookies	Enables visitors' input, choices, or selections across their website experience. Examples include maintaining a shopping cart during a visit or a form throughout a transaction.
Authentication Cookies	Identifies visitors through the website after they log in.
Security Cookies	Helps to ensure our website's security when visitors request a service. For example, we use cookies to help secure account creation and login pages.
Multimedia Player Cookies	Ensures such things as image quality, network link speed, or buffer information for video and audio playback.
Load-balancing Session Cookies	Directs website traffic to a particular datacenter for the quickest website access, and enables visitors to return to that datacenter if needed.
Visitor Customization Cookies	Stores preferences and visitor experiential histories: remembers language preference, product-page display preference, and whether certain visitor experiences should be displayed, such as email marketing signup, based on past experiences.
Social Media Plug-in Cookies	These cookies from social media platforms (like Facebook and Instagram) facilitate content sharing on those platforms.
Interest Based Advertising Cookies	Enables our advertising vendors to deliver tailored ads to our visitors on other websites. The ads are based on a visitor's combined online and offline (e.g. in-store) shopping history and experience with us, as well with our vendors' network of advertisers.
Analytics Cookies	Enables us to do things like estimate number of visitors, detect most used search-engine keywords that lead to a webpage, measure page load times, administer visitor surveys, identify navigation issues, and improve web capabilities.
Cookies (and cookie technology) and their functions

Hero Arts is located at 1125 W. Pinnacle Peak Rd, Building 3, Suite 124, Phoenix AA 85027. You can contact us by PHONE: (844) 628-2279 or E-MAIL: info@heroarts.com.

The legal basis for our processing of your personal data in connection with our Services is Art. 6.1(b) EU GDPR, which allows the processing of personal data as necessary for the performance of a contract. When you access our Services, you form a contract with us based on our Site Terms, Conditions and Notices, and we need to process your personal data to respond to your requests, ship products to you and satisfy our obligations with respect to the other purposes listed in our Online Privacy Policy.

As exceptions, we rely on your consent with respect to cookies and direct marketing emails per Art. 6.1(a) EU GDPR, and legitimate interests under Art. 6.1(f) EU GDPR, especially with respect to situations where we must process your personal data to comply with applicable laws (as a U.S.-based company, we are subject to U.S. laws and must comply, just like EEA-based companies have to comply with EEA laws).

Recipients or categories of recipients of your personal data are employees of our company and affiliated and non-affiliated services providers who have a need to know.

When you access our Services, you transfer your personal data to the United States of America for which the European Union Commission has not yet issued an unlimited adequacy decision.

We will process and keep your personal information for as long as is necessary for the purposes set out in this Policy, for our legitimate business needs, and for compliance with the law.

You have a right to request from us these EU GDPR rights concerning your personal data: access to data; rectification of data; erasure of data; restriction on processing; objection to data processing; and data portability. You can exercise these rights through a combination of actions: accessing the information in your account; exercising your opt-out options through our Services; and by calling (844) 628-2279.

If you have provided consent for direct marketing emails or other data processing, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

You have the right to lodge a complaint with a supervisory authority.

We do not use automated decision-making, including profiling, as referred to in Article 22(1) EU GDPR, that is, in a way that produces legal effects concerning you or significantly affects you. Our Services' customization technologies and e-commerce processes are automated, but do not produce legal effects or affect you significantly as contemplated by Art. 22(1) or (2) EU GDPR.

SMS:

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners for the purpose of enabling and operating our text messaging program.

Opt-in data and consent for text messaging will not be shared with any third-parties except for messaging partners, for the purpose of enabling and operating our text messaging program.

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

You can contact us with any questions, or to exercise your rights by contacting our Customer Service by PHONE: (844) 628-2279 or E-MAIL: info@heroarts.com.