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Frequently Asked Questions

What is the difference between the Classic and the Premium Kits?

The Hero Arts My Monthly Hero kits offer Creativity in the Box, sent right to your door, with a wondrous array of new and unique items for cardmaking and more around a monthly theme. The Classic kit offers all the materials to make cards around a theme, at least $70 value of materials, and the new Premium kit includes all of the items in the Classic kit plus additional exclusive items, valued at $100 or more, meaning even more “Creativity in the Box."

How much are the Classic and the Premium Kits?

The Classic kit is $36.99 for a one-time purchase (while supplies last), $34.99 for a 1-month subscription, and $32.99 for 6-months. The Premium kit is $49.99 for a one-time purchase (while supplies last), $47.99 for 1-month, and $45.99 for 6-months.

In a nutshell, why should I subscribe?

Here is the short answer to why you should subscribe:  You are sure to get a kit, you get free U.S. shipping on your kit plus any extras you buy during launch week, and you pay less per kit! Plus, there are other benefits like extra discounts, bonus Hero Rewards points, special emails, and other things we haven’t thought of yet that we hope to add in the future.

Can you tell me more about subscription benefits?

Yes, here are the details on why to subscribe. First, there are only a limited number of Premium and Classic kits each month, so if you subscribe, you are guaranteed to get one! Plus, they often sell out fast (the record is 5 hours), so you don’t have to worry about ordering quickly on launch day as you are automatically allocated a kit each month as a subscriber. Second, you get free U.S. shipping with your kit and any extra products you buy by Thursday of launch week, what we call “bundling week,” before we close your box up and ship to you starting Thursday after 12:00PM PT on launch week. How great is that, free shipping! Third, when you subscribe, you are paying less for your kit each month. You save $2 a kit per month for a 1-month and $4 off per month for a 6-month subscription. Fourth, there are other benefits including a 20% discount on the Featured Products each month, 25 bonus Hero Rewards points per month for a Classic subscription or 50 bonus Hero Rewards points per month for a Premium subscription. Finally, your subscription is auto-renewing (you can cancel anytime), so you don’t have to worry about it month after month.

WHEN IS THE DEADLINE TO SUBSCRIBE?

If you subscribe by the 28th of the month, your subscription will start with the following month's kit.  For example, if you subscribe by July 28, you will get the August kit, but if you subscribe on or after the 29th, you would start with September.

When will my credit card be charged for my subscription?

Your card will be billed immediately when you first subscribe. Then, going forward, your subscription will be billed on the 25th of each month for month-to-month plans (at a discounted price). For 6-month subscriptions, it will only bill every 6 months on the 25th (the full amount for 6 kits at the discounted subscriber price).

How do I renew my subscription to get my kit every month?

Your subscription is auto-renewing, so once you subscribe, it will renew until you decide to cancel your auto-renew, which you can do anytime.

Do I get free shipping for my kit if I subscribe?

Yes you do – if you are in the US. Not only that, you get free shipping on anything you decide to purchase during the launch week before shipping (Thursday, 12:00PM PT of launch week). International subscribers get $7.50 off real-time calculated rates (see below for more details).

How do I change my subscription?

Here are the ways to change:

  • If you are a monthly Classic subscriber and want to move to the monthly Premium subscription, you can purchase a new Premium kit subscription at heroarts.com/subscribe and then cancel your old subscription in your My Account under Subscriptions. 
  • Alternatively, if you prefer you can use the “Swap” button My Account under Subscriptions which cancels your old Classic monthly subscription and changes you to the new Premium subscription with one click.
  • If you are a monthly subscriber and want a 6-month subscription, cancel your monthly in your My Account under Subscriptions and sign-up for a new 6-month (Classic or Premium) subscription at heroarts.com/subscribe.
  • If you are a current 6-month subscriber, and want to switch to a new 6-month Premium subscription, contact us and we will get you all set-up.

If you have any questions email us at info@heroarts.com or call 1-800-822-4376 and we can help.

What are these promos and specials you mention in the benefits?

For subscribers only, we always offer product discounts on Featured Products, and occasional specials during kit launch week, which will come via email on launch day (typically the first Monday of each month). Discounts include 20% off a group of “Featured Products,” typically current popular items related to the monthly theme. In the past, we have also given a free catalog, extra freebies in the box, and more. We try to add new specials all of the time.

How does the “Skip” work for the 6-month subscription?

The skip would extend your subscription by a month. So let’s say you see the sneak peeks for the October kit and decide it may not be for you. You could utilize your one “skip,” and we would then add an extra month onto the tail end of your subscription, basically meaning 6 kits over 7 months.

How do I change my credit card or shipping address used for my subscription?

On the top of all pages on heroarts.com you will see “My Account” (a little person icon). Click there, log in if not already logged in, and you will see a “Subscriptions” link on the left side of your dashboard. Click “Subscriptions” and you will see options to change your billing information, or alter your subscription plans. 

How do I cancel?

For 6-month subscriptions, you can cancel your auto-renew anytime you choose. Be sure to do so before the auto-renewal date. Once you have canceled the auto-renew and your 6-month term has elapsed, you will not be charged again and will not receive any more kits. We are not able to give refunds on any unshipped kits, although you do have the option to upgrade to a Premium 6-month subscription from a Classic by contacting us to make the change.

For monthly kits, you can cancel by the 24th of the month prior to launch through your Account “Dashboard” on heroarts.com.   

If you need help, you can also send an email to info@heroarts.com or call us at 1-800-822-4376 by the 24th of the month prior to the release of the kit.

Do I get Hero Rewards points for my subscription?

Yes you do! For every $1 spent on heroarts.com, for registered Hero Rewards members, you earn 1 point. This includes your subscriptions, dollar for dollar.  In addition, starting with the March 2023 kit, subscribers get extra bonus points! You get an additional 25 bonus Hero Rewards points per month for a Classic subscription or 50 bonus Hero Rewards points per month for a Premium subscription. These bonus points will be added to your rewards account each month you have an active subscription on the 28th of the month ahead of launch day.

How do subscriptions work for international customers?

At this time we offer a monthly subscription option for international customers. You get all of the benefits of being a subscriber with the shipping being discounted by $7.50 off of real-time calculated rates. At this time we are no longer offering 3- and 6-month subscriptions to international customers. 

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