Shipping Update
Hero Arts remains closed due to the shelter-in-place order. We have only limited capabilities at this time. Only the owners, Aaron and Laura, with their son Ethan, are able to ship orders. The rest of the Hero team is doing a wonderful job remotely, but sadly that doesn't help with shipping orders. We are so appreciative that so many have continued to order despite knowing we have long delays. Thank you for your patience, support, and kind wishes. It means the world to us, and we send love and appreciation your way.
With limited ability to ship, we are estimating 3-4 week shipping delay for any order placed. We are doing our best and we are so sorry for the long shipping times. Of course, if it is too long to wait you are welcome to cancel your order at any time and we will happily provide a full refund. Email info@heroarts.com with any questions.
For our April MMH Kit, we started shipping last week as planned and anticipate it will take two full weeks to complete shipping.
For International customers, given COVID-19 shipping restrictions and delays, we have only now solved problems that prevented us from shipping previously. We will combine any unshipped March Kits with April or future orders, per your request. Of course, if it is too long to wait you are welcome to cancel your order at any time and we will happily provide a full refund. Email info@heroarts.com with any questions.
For May MMH Kits, we hope to start shipping in mid-May
Thank you!
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8 Responses
Josmary
May 03, 2020
thanks hero arts I will patiently wait. I have tons of unused hero products im using now. Stay safe. Hugs
Diane Backus
April 29, 2020
Stay safe is the main thing. You can hold my orders till last if necessary. You are by far my favorite card craft store. Your people are the best! Sending good thoughts your way.Diane
Big Fan
Eva
April 29, 2020
Thank you for your information about your situation – I Hope everyone is well and safe, here in Europe/Germany it starts getting difficult with homeschooling since nearly 6 weeks… but crafting is like therapy and there are so many wonderful items that came with the MMH Kits that the delay won‘t be a problem. And after all this efforts I’m sure that I will treat myself with some add-ons! You‘re doing a brilliant job at Hero Arts – you make crafters happy and we can share happiness with things we created! Take care and I‘m looking forward next kits – the delay gives more time to enjoy what we have!
Carol E. Wortman
April 28, 2020
No Worries here!! It’s like waiting for Christmas. You are such an awesome and compassionate company we know you are doing all you can and.more! Mainly THANK YOU and please continue to stay healthy and safe! Anxious to see the May countdown!!!
Barbara Rademacher
April 28, 2020
The shipping delays have an upside: When I finally receive the package, I will have forgotten about it so my reaction will be one of delighted surprise. I need a little delighted surprise during these Covid-19 days. Stay strong and healthy.
Priscilla Bade
April 28, 2020
Thank you for keeping us up to date! It’s going to take a while for 3 people to send all those kits out. Make sure you take time to stretch and rest your muscles. We appreciate you.
Marilyn
April 28, 2020
Thank you for taking care of us, your subscribers, and your staff. I can wait for my kits…in the mean time it let’s me craft with some of my older kits
Please stay safe and take care of yourselves. We will get through this and be stronger for it.God Bless!
Fionna Wheatley
April 27, 2020
Being a loyal mmh subscriber, I for one am happy to wait. Saving lives and staying healthy are priorities! Please stay well and don’t overwork trying to fulfil everyone’s orders! America is in a terrible state and the whole world needs to pull together. Prayers from Australia.