Return & Exchange Policy

RETURN & EXCHANGE POLICY

 

Heroarts.com gladly accepts undamaged and unopened merchandise for return within 60 days of the purchase date. Only merchandise purchased from HeroArts.com will be accepted. To qualify for the refund, product(s) must arrive at our warehouse within 60 days of the original shipment and in the same condition we shipped it - unopened, unused, and undamaged. A Return Merchandise Authorization (RMA#) must be obtained before sending anything back. All Clearance Items are FINAL SALE. No returns, refunds, exchanges or warranties on these items, (except machines which are warrantied for ONE year from the date of purchase. You MUST have a proof of purchase from a valid seller to qualify. Warranty is NOT valid on any resale purchase of machines or systems such as EBAY, Garage Sales, Craigslist, or other non-approved resellers.) Proof of purchase will be required. We cannot honor the return of an item you purchased at full price in exchange for the same item that is currently being offered as an online shopping special at a lesser price. We do not price match other retailers or prior purchases. If your purchase is from another store or retailer, then please contact that store directly.

To qualify for a return / refund please call our customer service team at (844) 628-2279 or email info@heroarts.com to request an RMA # (return merchandise authorization). Once the RMA # is authorized and return is approved, then the merchandise must be returned to our warehouse at address listed below, within 60 days. Please repack the merchandise with the original packing slip. Please note RMA # and reason for return on packing slip. Please ensure merchandise is packed carefully to avoid damage, as damaged merchandise will not be accepted for return. Once we receive the returned merchandise in good condition, Hero Arts will verify and approve return and credit account on record used to make original purchase. Please note that all shipping costs related to return merchandise are the responsibility of the customer. If the return is due to our error, we will, of course, pay your return shipping costs. If you have any questions regarding your order please call our customer service team. Refused orders and unauthorized returns will NOT receive a refund or credit.

Monday-Friday

7:30am-4pm (Arizona Standard Time).

(844) 628-2279

Mail Returns/Exchanges to:

Hero Arts Customer Service

1125 W. Pinnacle Peak Road, Build 3, Ste. 124

Phoenix, AZ 85027