Shipping & Order Policy

Order Processing:

Orders are processed in the order they are received. Orders are accepted with the understanding that stock is available. In some cases, limited availability may prevent us from shipping the quantity you requested. As such, merchandise in your order may be removed, and your credit card or account will be credited for the amount of those item(s) without prior notification. Please know we will do our best to fulfill your complete order. Processing of orders can take between 2 to 4 business days from date order was received. Our business days are Monday through Friday. Orders are not processed on weekends or holidays. When the orders ship, you will receive a shipping notification with tracking information via email. Rewards points earned from purchases will be applied at time of shipping. You will also receive a notification when this happens.

Due to increased order volume please allow 3-5 additional days for order processing. Thanks for your patience!

Order Cancellations & Editing:

Once an order has been submitted, we are unable to cancel or make any edits or changes to the orders. This includes removing or adding additional items to the order or making edits to billing & shipping information. Please ensure that your order is correct before completing your order.

Shipping Delivery:

Shipping method is determined based on the weight, dimension and distance of the shipment and the carrier. Carriers we use are USPS, UPS, EPOST, & FedEx. At this time we do not offer expedited shipping.

Estimated Delivery Time:

Once an order is received, it takes 2 to 4 business days to process before it ships from the Hero Arts warehouse. Once the order is in transit, Domestic US orders will take 2 - 7 business days, and International orders will take 2 - 21 business days to be delivered, depending on the shipping method and destination. Delivery may take more than stated shipping time if an order is held by the destination country’s local customs office. This means orders may take anywhere from 2 to 21+ business days to arrive.

Countries Not Served: Due to shipping method and rate challenges, we currently do not ship to the following countries: Afghanistan, China, Iraq, Israel, Kazakhstan, Kuwait, Pakistan, Palestinian Territory, United Arab Emirates, South Sudan, Russia, Republic of SSD, and select others.

Web-store Shipping Methods:

US Continental orders: Orders will ship either USPS, UPS, or FedEx depending on the size of the order and the delivery location.

Canadian Orders: Canadian shipments have moved to general shipping rates. Carrier and methods may vary depending on the order size and location.

International Orders: International customers (Canada not included) may select the International shipping method of their choice at checkout. Taxes and duties will now be paid by the customer at time of delivery. We now offer three International shipping options: (Not every option will be available to every location.)

  • USPS Shipping (1-3 weeks shipping time)
  • FedEx Shipping (4-7 business days shipping time)
  • UPS Shipping (4-7 business days shipping time) 

All shipments outside the U.S. may be subject to import charges/fees (Duties, Customs, Tariffs, and VAT) which are set by the destination country. These are based on the purchased merchandise’s country of origin/manufacturing and the classification of that merchandise and may be levied once your package reaches destination country. Customs fees and policies are different from country to country and may change regularly. You should contact your local customs office for additional information. As the purchaser, you are responsible to pay all fees at time of delivery. Refunds are NOT allowed due to import charge refusal.

Free Shipping on $100+ US Continental Orders:

The following applies to Domestic US Mainland customers located in the contiguous 48 states. It does not apply to shipments to Alaska, Hawaii, Puerto Rico, or other US Territories:  Website orders of $100.00 or more (after discounts and not including taxes or any other fees) will receive FREE US Domestic Shipping. Offer applies only to USPS Priority Mail or UPS Ground. Only available to residents of Domestic Mainland US customers located in the contiguous 48 states and is only available where USPS Priority Mail & UPS Ground Delivers. Offer is only available to individual consumer use only; not available to retail / wholesale / distributor customers; not for distribution; excludes taxes and any additional charges; not valid on any previous web, phone or retail purchases; cannot be redeemed for cash; void where prohibited. Terms & Conditions are subject to change.

Sales Tax

Sales tax is now being charged on ALL US orders. A default tax rate will be reflected in the cart and is recalculated at checkout based on the shipping address zip code.

This is subject to change based on changes to policies and regulations at the state, city, and municipal levels. For questions, please consult your tax advisor.  Updated November 20, 2024.