Hero Arts is incorporating all of the COVID safety protocols into our operations, including regular cleaning, masks, distancing, split shifts and employee support practices. Thank you for all of your patience and support as we have transitioned our operations to the new COVID realities.
We have eliminated much of our shipping delays of past months, and are now working on June and July orders.
You can expect an approximate 10 day delay from our pre-COVID operations as we are focused everyday on shipping more rapidly.
Stay safe and let us know if there is anything we can do for you, firstname.lastname@example.org.
We are slowly catching up with shipping all orders out, all within the context of safety first. We are at about 50% of our pre Covid-19 capacity, but are definitely making progress.
We are currently shipping out all June orders. We expect that it will take us a couple of weeks more to complete them.
Our July kit will release on Monday, July 13 and we hope to begin shipping them around Friday, July 17.
Our Factory Store is currently closed.
We deeply appreciate your kind patience and understanding!
We are working on restarting our operations in a safe manner, bringing back our production and shipping teams with social distancing, and keeping our warehouse cleaned under the strictest standards. We are first focusing on all of the orders in-house for all of our wonderful and patient customers, subscribers, and international customers, and hope to get back to regular shipping times once we are through what was delayed.
• All missed March & April kits started shipping the first week of June.
• May kits started shipping Friday, June 5 and will continue the second week of June.
• International orders are starting to ship once again in the order received.
• Regular orders are shipping in the order received.
• We estimate June kits and add-ons will begin shipping on June 19, after all previous orders have gone out.
Although we are still working hard to finish shipping April kits we are more behind than we anticipated. We hope to finish shipping these out in the next couple of weeks. We will start on May kits and add-ons just as soon as we have finished with the April kits.
In the meantime, we have good news on the horizon! California is starting to allow the opening of manufacturers like Hero Arts. This means we are working on plans to safely and efficiently reopen. In the coming weeks we will bring back more of our production team and hope to translate this into faster shipping times and more normal operations. Stay tuned as we know more!
We are so appreciative that you have continued to order despite knowing we have long delays. We are doing our best and are so sorry for the long shipping times. Of course, if it is too long to wait you are welcome to cancel your order at any time and we will happily provide a full refund. Please just let us know.
Please know that we are working really hard, and hope to ship your order out soon! You will receive a shipping confirmation by email when your order has shipped.
4/22 UPDATE:THANK YOU!Hero Arts remains closed due to the shelter-in-place order. We have only limited capabilities at this time. Only the owners, Aaron and Laura, with their son Ethan, are able to ship orders. The rest of the Hero team is doing a wonderful job remotely, but sadly that doesn't help with shipping orders. We are so appreciative that so many have continued to order despite knowing we have long delays. Thank you for your patience, support, and kind wishes. It means the world to us, and we send love and appreciation your way. SHIPPING UPDATEWith limited ability to ship, we are estimating 3-4 week shipping delay for any order placed. We are doing our best and we are so sorry for the long shipping times. Of course, if it is too long to wait you are welcome to cancel your order at any time and we will happily provide a full refund. Email email@example.com with any questions.For our April MMH Kit, we are starting to ship this week and anticipate it will take two full weeks to complete shipping. For International Customers, given COVID-19 shipping restrictions and delays, we have only now solved problems that prevented us from shipping previously. We will combine any unshipped March Kits with April or future orders, per your request. Of course, if it is too long to wait you are welcome to cancel your order at any time and we will happily provide a full refund. Email firstname.lastname@example.org with any questions.For May MMH Kits, we hope to start shipping in mid-May.
We are sending love and support to everyone in this time of COVID-19, and healing thoughts to those who know people who have fallen sick or are sick themselves.
For Hero Arts, the California Shelter-In-Place order now extends through May 3. This means our main production operations will remain closed until at least that time. Our first priority is to stay safe and healthy. That means our team is working remotely and remains available for calls, emails, and online. Come visit us at heroarts.com, where we have supplemented our daily blog content with Stay Crafty features and a weekly challenge, Hero Arts Crafty Hour, DIY with Debi, and much more. Come join the creativity! Our online store is also continuing to take orders, although expect long delays through May 3, and our April kit is launching April 6 with delayed shipping.
Thank you from the bottom of our heart for all of your generous and loving support. Please let us know at email@example.com if there is anything we can do for you in these difficult times. We are all one big community and one big family. Let's take care of each other.
UPDATE 3/17: In order to fight the growing spread of the Coronavirus (COVID-19), the San
Francisco Bay Area has mandated the immediate closure of all non-essential businesses, including Hero Arts. This means all of our employees will be sent home and we will not return until April 7 (as of now).
Hero Arts has limited operations due to the Coronavirus. Expect longer shipping times through April 7
We are sad that we won't be able to provide you, our most prized customers and friends with stamping supplies, but we understand this is a necessary step for the good of the community.
We will still be online and available as follows:
- Our website (both stampers and retailers) will continue to take orders.
- We will continue to offer blogs, social media, card ideas, and projects online to help us and stampers the world over pass the time at home.
- We will continue to monitor our phones and email as often as possible, although our response times will be slower than usual, and thus we apologize in advance for any delays.
We are sending out our most loving and heartfelt thoughts to you and your family. Stay safe and stay healthy.
- The Hero Arts Team