Shipping Update
Jun 23, 2020 Hero Arts
As with all of us, the Covid-19 virus has turned our world upside down.
After more than 2 months of mandated closure, Hero Arts has reopened. We are working hard to get our warehouse up and running efficiently, as we clean up, take inventory, and get our staff back to normal work hours, all in the context of safety first. Unfortunately, the process has been slower than expected and although we are working hard, we are at about 50% of our pre Covid-19 capacity.
We are currently in the process of shipping May orders and hope to finish shipping all of them this week. We were not able to combine all May kit orders with add-ons so if you have received a May kit, please know that your add-on order is still coming to you. For those orders placed in June, we hope to start shipping those orders out later this week. We expect that it will take us a couple of weeks to ship them all.
We deeply appreciate your kind patience and understanding! Of course, if at any time you need us to cancel and refund your order, please do not hesitate to let us know.
You will receive a shipping confirmation by email when your order has shipped.
Happy stamping,
P.S. We are experiencing an extremely high volume of emails and calls. Rest assured we have your order(s), and if you still need to contact us we apologize for delays in responding back to you. info@heroarts.com or 1-800-822-4376.
After more than 2 months of mandated closure, Hero Arts has reopened. We are working hard to get our warehouse up and running efficiently, as we clean up, take inventory, and get our staff back to normal work hours, all in the context of safety first. Unfortunately, the process has been slower than expected and although we are working hard, we are at about 50% of our pre Covid-19 capacity.
We are currently in the process of shipping May orders and hope to finish shipping all of them this week. We were not able to combine all May kit orders with add-ons so if you have received a May kit, please know that your add-on order is still coming to you. For those orders placed in June, we hope to start shipping those orders out later this week. We expect that it will take us a couple of weeks to ship them all.
We deeply appreciate your kind patience and understanding! Of course, if at any time you need us to cancel and refund your order, please do not hesitate to let us know.
You will receive a shipping confirmation by email when your order has shipped.
Happy stamping,
P.S. We are experiencing an extremely high volume of emails and calls. Rest assured we have your order(s), and if you still need to contact us we apologize for delays in responding back to you. info@heroarts.com or 1-800-822-4376.
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7 Responses
Aline Diener
July 03, 2020
Thanks Hero Arts. You are doing a great job in the midst of a pandemic. I’ll wait.
Vanessa J Carroll
June 29, 2020
I’m rooting for you! I don’t mind waiting, I’m one of those that’s still waiting for May and June’s kit and orders; it’s well worth the wait! God bless you 🙏😇❤️🙌
Rachel
June 25, 2020
You are doing far better then certain other stores in the industry with regular updates & customer notification/ appreciation! Thank you for all your hard work 🤗❤️
KC Wong
June 24, 2020
You guys are doing a GREAT job!! Better than other stores who don’t give any updates. We’re all pulling for you!
Maureen Morton
June 24, 2020
Bless your hearts for working so hard and doing so much to take of us. Please continue to take good care of yourselves……we want you around for another 45 years (at least). I’ve been with you from the very beginning (yes, I am old!) and will stay with you until one has to pry one of your stamps out of my dead hands!!! Love you all.
Karen L Hetherington
June 24, 2020
You always provide excellent service and it is appreciated. Thank you for keeping us updated. Don’t worry about the delays. They can’t be helped and we understand.
Eva
June 24, 2020
Thanks for your hard work! Safety first, no need to take a risk to start a second lockdown! That would be much more trouble then just a delay!
Take care, stay safe!