Shipping News
Hello friends! We want to provide you with an update on our current shipping situation at Hero Arts.
Although we are still working hard to finish shipping April My Monthly Hero kits, we are more behind than we anticipated. We hope to finish shipping these out in the next couple of weeks. We will start on May kits and add-ons just as soon as we have finished with the April kits.
In the meantime, we have good news on the horizon! California is starting to allow the opening of manufacturers like Hero Arts. This means we are working on plans to safely and efficiently reopen. In the coming weeks we will bring back more of our production team and hope to translate this into faster shipping times and more normal operations. Stay tuned as we know more!
We are so appreciative that you have continued to order despite knowing we have long delays. We are doing our best and are so sorry for the long shipping times. Of course, if it is too long to wait you are welcome to cancel your order at any time and we will happily provide a full refund. Please just let us know.
Thank you for your kind understanding and patience! Look for another shipping update soon, as we move forward with our plans to reopen with safety as our top priority.
Take care,
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11 Responses
Judy Ferrell
June 01, 2020
When is the June kit coming out. ? I thought it was the first Monday of the month. But the website shows the May Kit.
Muriel
May 29, 2020
The updates are appreciated. I can’t begin to imagine the stress you and your family must be experiencing. In reading the other comments below, I think your customers want to support you both financially and emotionally. I know I will continue to support Hero Arts. We know you are doing your best with the situation. Please give yourself some personal time. We can wait.
Miriam
May 24, 2020
Thank you for the update. All that matters is that you are safe & well. Keep your spirits high and all else in perspective. We know you are doing the best you can and the Hero Arts community you have worked so hard to build supports you all the way.
Karen Kirkman
May 23, 2020
Hey it’s Hero Arts my favorite and we know you are trying very hard with the ugly situation. And.. I am pretty sure most of us have a few things to play with in the mean time.
Frances Alfaro
May 23, 2020
Thank you for taking such care and being diligent to keep shipping going. I can only imagine the task at hand when there are not enough hands to physically do it all. Please take care and I will continue to shop.
Cindy Daversa
May 23, 2020
I can wait for as long as it takes. I got my April MMH, and I’m just waiting on the add ons. I’ve got every MMH since the first one!!! So, really, I’ve got lots to play with♥️
Vicki D
May 23, 2020
Thank you for working long hours. Be safe – it’s the most important thing. Love your products!
Josmary
May 23, 2020
don’t you worry hero we understand its not easy even if allowed to open we know you need to first meet all the state guidelines before you open . I will patiently wait for my 2 kits.
Shaw Harcrow
May 23, 2020
Thank you for all your effort to keep your loyal customers happy. I’m essential so unfortunately I have not been able to stay at home & craft like others. Waiting is hard but gives me time to use other kits more.
Sandye Curry
May 23, 2020
I so appreciate that Hero Arts continued to ship! Your products are certainly worth waiting for. I enjoyed just knowing that they would arrive:)
Deborah Kindel
May 23, 2020
We’re with you every step of the way. You have been wonderful in getting out and still designing during this precarious time. Even more important, you have kept us informed all along the way. I will never stop my subscription and am willing to wait for months.