Important News: Operation Write Home Frame Cuts

Valued Hero Arts customers and retailers,

We have discovered defects in two recently released Operation Write Home die sets, DI101 Lil Hoot Cuts and DI102 Missing You Cuts.

di101_di102

We at Hero Arts stand behind our products 100% and are working to remedy the issue. We will be remaking these two sets immediately. The estimated arrival time for the new dies is two weeks.

For those of you who have placed orders, only the dies will be placed on backorder. The remainder of the items from your order will ship. Once the replacement dies are in stock, we will send those out to you and cover all shipping costs.

We apologize for any inconvenience this has caused, and we thank you for your support.

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4 Responses to “Important News: Operation Write Home Frame Cuts”

  1. 1


    Amante del Papel said:

    thanks for the info

  2. 2


    Wendy Wildberger said:

    That stinks that there is a defect in the new die cut sets. Good thing Hero Arts recognized it and took swift action to correct the issue. They are even covering all the new shipping costs involved. Hero Arts is such a wonderful American company that stands behind their products. And that is one more reason I love Hero Arts.

  3. 3


    Karen Kizer said:

    thank you Hero Arts… I love your commitment to great service! I look forward to receiving my dies when ready! Your support of OWH is very much appreciated!

  4. 4


    Sally Downes said:

    That video was very well done - easy to follow and your narrative was clear and personal-sounding. It’s like having my own private instructor. I like this card b/c the interactiveness is always fun and this version is nicely simple. Sorry about the new die cut sets but I bet we can survive the wait. BTW that little blob on the “H” only makes it more handmade - not to worry and no need to apologize!! You have a nifty style and your personality shines through!

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