Frequently Asked Questions


This wise owl is here to help answer your most frequently asked questions.

Q: Did I hear something about contests?

A: Yes you did! We will have ongoing contests, including:

  • Month-long contests based around a creative monthly theme. We will announce winners in TWO groups, so you have twice the opportunities to win. Fourteen $50 shopping sprees to our Online Store will be given away each month! For full contest details, a handy calendar, and prize information, click HERE.
  • Monthly $100 Wish List “Shopping Sprees” for HeroClub members, chosen randomly from comments made on the blog during the month.
  • Winners drawn at random. Every once in a while we will randomly select people from the comments section to receive a collection of Hero Arts products. The more comments you leave, the greater your chances of winning.

International stampers are more than welcome to join in the fun!

Q: Tell me more about the Monthly Challenges!

Check this post for the latest monthly challenge information.

Your entry can be scanned or photographed, it’s up to you. Feel free to post more than one view of your project, however, each view will be counted as the same entry. Enter as many projects as you wish. Good luck and have fun!

Q: How do I use the Hero Arts Flickr Group?

A: It’s easy! If you’re not a Flickr member already, you’ll need to create an account. Once you become a member, just go to the Hero Arts Flickr Group and click on “Join this group” in the upper right corner. After you’ve joined the group you can share your photos by clicking the “Send to Group” icon in the photo view and then selecting Hero Arts, like so:


To tag a photo for a challenge, just look for the “Tags” area in the left column in the photo view as shown:


Click on the “Add a tag” link, and then type in the word specified in the challenge and click on the add button.


For further Flickr questions, please visit their help section or help forum.

Q: What are your terms of use, privacy and copyright policies?

A: You can find those details HERE. There are also links to the policies in the “Legal Stuff” footer at

Q: Does this blog have an RSS feed?

A: Yes! Just click the link to add it as a bookmark in your web browser. If you are using a feed reader or other RSS client, here is the URL that you will need to cut-and-paste:

An RSS (Really Simple Syndication) feed is not meant for people, it’s meant for computer programs. So if your browser does not support adding RSS bookmarks via the click it will look very strange!

Q: What will I find on the blog?

A: We hope you will find many stamping ideas to inspire you. Here’s what a typical week will look like:

  • Motivation Mondays. An idea for the week.
  • Take Two Tuesdays. A creative technique built around the weekly idea that was presented Monday.
  • Watch It Wednesdays. Step-By-Step pictures or video sparked by the weekly idea.
  • You’re Talented Thursdays. We will highlight winning contest entries and work from our talented community members.
  • For Fun Fridays. The Hero Artists will offer creative ideas for a weekend full of stamping.

Q: How do I post a comment?

A: From the post that you would like to leave a comment on, scroll down to the end and then click on the “Comments>>” link. Next, scroll down until you see the comment form. Fill in your name, email address and the comment, then click on “Submit Comment”. At this point your comment will be in our queue awaiting moderation. A Hero Artist will approve your message and then it will be published. Rest assured that once you have submitted your comment, we have received it!

Q: How do I add a Hero Arts blinkie to my blog?

A: How you add the blinkie to your blog will depend upon your blog software. (Typepad, Blogger, WordPress, etc.) We have some links to instructions for various blogs on the post HERE. Also check this post from our Flickr discussion area, which contains lots of helpful tips!

Q: Where can I purchase Hero Arts products?

A: The Hero Arts Online Store offers a broad selection of Hero Arts products, and our entire line of products is available through our retail partners around the nation and across the world. Find one that can serve you locally, or one who sells online and by mail order.

Still have a blog question? Just leave a comment below. You can also send us an email.

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375 Responses to “Frequently Asked Questions”

Pages of comments: « 132 33 34 35 36 37 [38] Show All

  1. 366

    Valorie Matthews said:

    I have tried and tried to log in as a member, and it says I have an account, but it will not let me in, and I have tried to change my password, still to no success. I’ve tried to e-mail you but still cannot do that. I was wanting to purchase the Nativity wood stamp that is new this year, but it does not give a prize or no way to order it. Please can someone help me. I have been through the process of logging in about 10 times. Thank You!!!!! :(

  2. 367

    m3m said:

    I am fairly new to card making and enjoy looking at cards made on various sites. There are many wonderful Christmas cards in the Flickr group. Here’s the thing that strikes me about the front of many cards-they have way too much “stuff” on them! Some cards are so busy the beauty of the card is lost. Is the what card making is about- more is better? I actually fell that less is more if you want to make a beautiful card.

    Your thoughts?

  3. 368

    joanie said:

    I am getting back into stamping after ~15 years. I have some old Hero Arts stamps and have been looking for information about keeping the rubber soft and any other information about caring for stamps.

    Thanks for your help.

  4. 369

    Stephanie Sharp said:

    I’m thinking about purchasing a die cutting and embossing machine. I’ve heard about the Sizzix. And Stampin-up’s Big Shot. I have no idea about either one. This year I made 75 Christmas Cards and cut out by hand all the parts. It took a long time as you can imagine. I never thought of buying a machine before because of the added expense of die cuts and embossing folders. Is it worth having such a machine?

  5. 370

    Lisa S. said:

    When will the next sale be at your location in Richmond, CA? Are there any plans?
    Thank-you, Lisa

  6. 371

    tami said:

    Hi Lisa - The Hero Arts Factory Store is now open every Monday and Wednesday, 10am-3pm. The store offers a great selection of overstock and discontinued items, including stamps, ink pads, papers, embellishments and more, all at 50% off retail prices. The address is 1200 Harbour Way South, Richmond CA. We hope to see you soon!

  7. 372 said:

    Very nice post. I just stumbled upon your blog and wished to say that I’ve truly
    enjoyed surfing around your blog posts. In any case I’ll be subscribing to your feed and I
    hope you write again soon!

  8. 373

    Laura Russell said:

    Where do I find the answers to questions posted by subscribers in the FAQ?

  9. 374

    tami said:

    Hi Laura - These questions are answered either directly in the comments (here) or by email. Is there a question we can answer for you?

  10. 375

    Rebecca Smith said:

    I have been looking for hero arts cling stamp CG172 “Garden Bouquet”. Does anyone know where I might be able to buy one? Thanks!

Pages of Comments: « 132 33 34 35 36 37 [38] Show All

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